Frequently Asked Questions



How long will it take for me to receive my order?

The wording on the apparel is created entirely by hand – machines are not used. Since
they are made to order and I’m currently receiving a high volume of orders, it will take 
approximately 1-2 weeks to receive your order if you choose standard processing. Rush
processing may be added at checkout for an additional fee. Rush orders will ship within 1 week.

Many items are ready to ship, including bachelorette items, I Do stickers, and some tank tops.  These will be shipped within 3-5 business days.

Rhinestone tank tops are also made to order, so please allow 1 week processing time.

Please note the date you need to receive your order by in the note to seller section
 during checkout.

I need my custom order  within the next 1-2 weeks. Can I still order one?

Yes, I can process rush orders for an additional fee of $10 - $25. Orders that have paid
for rush service will receive their items within 1-2 weeks. Please note the date you need your
order by in the special information section during checkout to be sure you receive it in time.

Do you ship internationally?

Yes, I do ship internationally. However, you will need to contact me before placing your order my (info@walkersbridal.com) Please note that international shipping can sometimes take
a long time, so please allow 5-6 weeks to receive your custom order or gifts, or 3 weeks for other items.  Tracking is only available for some countries.
Shipping to Canada normally only takes 6-10 days.  Other countries will vary, most take 7-14 days.

How long can my text be on my Custom items?

I allow for up to 16 characters. A heart or ampersand “&” symbols count as two 
characters, and the letters in “Mrs” do count in addition to the letters of a last name.
Please consult me if you have questions on whether something may or may not fit before 
ordering.  Longer names will fit better if you choose all lowercase letters.

I want to order a bachelorette or bridesmaid custom package, but don’t see the quantity I need?

We can arrange a custom listing for you to purchase.  Please contact us for pricing information.

Where else do you sell your items?

I also have a storefront on www.logantolayla.com; visit the  Store link at the top of the page.
 I also from time to time, enter craft, bridal, and event shows as a

Do you offer wholesale rates?

Yes. If you are interested in showcasing Walker’s Bridal Design in your boutique, or are a
photography studio wishing to include my custom unique design in your wedding packages, please use
 my contact tab to inquire.

I received my item, but it was damaged in transit. What do I do?

Unfortunately this happens on occasion. Please email me at info@walkersbridal.com 
including a photo of the damage, and if time allows, I will promptly replace the item. If
 there is not enough time for me to send a replacement, I will refund your purchase price,
minus shipping.

I received my Custom item, but it is misspelled. Will you replace it?

My Online Store policy is this:

If the error was mine, yes, I take full responsibility for my error, and will promptly
replace the item at my expense. I will reference the original invoice or message typed by 
you to determine this.

If the spelling error was made by you, as reflected on your order receipt, I will not
replace the order. You are responsible for your own typing; please review it for accuracy
 before sending your order. If you notice a mistake on your invoice after placing your
 order, please email me immediately so I may correct it before I send your order.

Do you have a question not answered here? Please choose the “Contact Us” tab, and send
me a message!

How can I pay?

We use PayPal as our payment processor, so we accept Visa, MasterCard, American Express, and Discover. Or, you can pay using your PayPal balance.

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Is your site secure?

Yes. You pay through PayPal, the world's premier electronic payment solution, not through this site. We never even see your credit card number; PayPal just tells us that you've paid and we ship you your stuff. We get your money through PayPal later.

Do I have to have a PayPal account to buy?

No, you can pay with your credit card without a PayPal account.